Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to zenpayments.com and Zen Payments Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Zen Payments Inc. include zenpayments.com and Zen Payments. The Zen Payments website is a merchant processing site. By using the Zen Payments website, you consent to the data practices described in this statement.

Zen Payments has PCI Compliance certification.

In order to better provide you with products and services offered, Zen Payments may collect personally identifiable information, such as your: First and Last Name; Mailing Address; E-mail Address; Phone Number.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Zen Payments collects and uses your personal information to operate and deliver the services you have requested.

Zen Payments may also use your personally identifiable information to inform you of other products or services available from Zen Payments and its affiliates.

Zen Payments does not sell, rent or lease its customer lists to third parties.

We use a limited number of third-party service providers to operate the website, understand how it is used, and measure the performance of our marketing campaigns, including Google (Google Analytics / Google Tag Manager), PostHog (product and website analytics), Vercel (website analytics and hosting), and Trustpilot (customer review widget). These providers process data such as your IP address, browser and device information, pages visited, and referral or campaign source on our behalf, and are restricted from using that information for any purpose other than providing their service to us.

Zen Payments may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Zen Payments may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Zen Payments, and they are required to maintain the confidentiality of your information.

Zen Payments may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Zen Payments or the site; (b) protect and defend the rights or property of Zen Payments; and/or (c) act under exigent circumstances to protect the personal safety of users of Zen Payments, or the public.

In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know the categories of personal information that we disclosed about you for a business purpose.

You have the right under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (CCPA/CPRA), and certain other privacy and data protection laws, as applicable, to opt out of the disclosure, "sale," or "sharing" of your personal information, including any disclosure of identifiers such as your IP address or device/cookie identifiers to advertising partners for cross-context behavioral advertising. To submit an opt-out request, contact us at info@zenpayments.com. If you exercise your right to opt out, we will refrain from disclosing your personal information for those purposes going forward, unless you subsequently provide express authorization for the disclosure of your personal information. We are in the process of implementing automated recognition of the Global Privacy Control (GPC) browser signal; until that is in place, opt-out requests are honored on a manual, per-request basis.

Zen Payments may keep track of the websites and pages our users visit within Zen Payments, in order to determine what Zen Payments services are the most popular. This data is used to deliver customized content and advertising within Zen Payments to customers whose behavior indicates that they are interested in a particular subject area.

Information about your computer hardware and software may be automatically collected by Zen Payments. This information can include: your IP address, browser type, domain names, access times, referring website addresses, pages viewed, and a cookie or similar identifier used to recognize your browser across visits. This information is used for the operation of the service, to maintain quality of the service, to understand which marketing channels and campaigns drive traffic to our website, and to provide general statistics regarding use of the Zen Payments website. We do not use tools that record or play back your individual keystrokes, mouse movements, or on-screen session activity.

The Zen Payments website uses "cookies" and similar technologies (such as browser local storage) to operate the site and understand how it is used. A cookie is a small text file placed on your device by a web server. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. The categories of cookies we use are:

• Necessary / attribution cookie (first-party). We set a first-party cookie (named "ZT") that is encrypted and cannot be read by third parties. It records the page you landed on, the referring source, and any marketing campaign or advertising parameters (such as UTM or click identifiers) present when you arrived, so that we can attribute your visit to the correct marketing channel internally. It expires after one year.
• Analytics cookies (third-party). We use Google Analytics (via Google Tag Manager) and PostHog to understand aggregate website usage, such as which pages are viewed and how visitors navigate the site. These providers may set their own cookies or browser storage. Session recording/replay features are not enabled on our website.
• Other third-party widgets. We embed a Trustpilot widget to display customer reviews, which may set its own cookies. Our website analytics (Vercel) does not use cookies or persistent identifiers.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline or delete cookies, and you may opt out of Google Analytics using the Google Analytics opt-out browser add-on. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Zen Payments website. See Section 6 above for how to opt out of the use of cookie or device identifiers for advertising purposes.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: Delete your personal information from our records; and Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; Debug to identify and repair errors that impair existing intended functionality; Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; Comply with the California Electronic Communications Privacy Act; Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; Comply with an existing legal obligation; or Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Zen Payments does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Zen Payments by contacting us at: sales@zenpayments.com

From time to time, Zen Payments may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Zen Payments or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Zen Payments, you may opt out of such communications by replying STOP.

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Zen Payments reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Zen Payments welcomes your questions or comments regarding this Statement of Privacy. If you believe that Zen Payments has not adhered to this Statement, please contact Zen Payments at:

Zen Payments Inc.
4778 N 300 W SUITE 150
PROVO, UT 84604

Email: info@zenpayments.com
Telephone: 877-715-4501

Effective as of July 22, 2026