What is a Retrieval Request?

A retrieval request is an inquiry made by a customer to learn more about a charge from their credit or debit card . As a business, especially those with high risk merchant accounts, it’s important to know when and how to respond to retrieval requests in order to stop potential chargebacks before they are filed.

How Do I Know When A Retrieval Request Is Made?

You can receive an automated notice from your bank when a customer makes this request. This notification is an essential line of defense when it comes to predictive chargeback reduction measures. Moreover, you should take note of the customer behavior associated with it.

Understanding the root causes is key for preventing chargebacks in the future. It’s good practice to reach out to customers directly and provide customer support to help answer any questions they have. Furthermore, use the outreach as an opportunity to obtain feedback regarding your products, shipping, or billing processes. You may find that a recurring reason for retrieval requests can be easily solved.