Payment Gateway for Tech Support

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Payment Gateway for Tech Support

Most businesses rely on computers to conduct their daily operations. However, smaller companies that don't have the in-house resources to handle an IT issue must turn to an outside tech support provider whenever a problem arises. While these businesses provide an essential service, they often face obstacles when it comes to receiving payment for their work.

The Need for an IT Business Merchant Account 

As a tech support provider, you need to be able to accept credit card payments online to meet your customers' demands. But setting up an IT support merchant account to manage this crucial task isn't as easy as you might think. Many banks are reluctant to work with tech businesses because of the higher risk.

If you find yourself in this situation, it's comforting to know that Zen Payments is available to fill the void. We can help you secure a merchant account that meets your needs and fits your budget.

Why Is the Tech Support Industry High-Risk?

Banks consider IT service providers high-risk entities for several reasons. Because of the nature of the work and the exposure to sensitive customer data, there is a significant potential for fraudulent activity that creates a liability issue. Chargebacks, which are the return of a customer's funds when they dispute a purchase, also occur frequently in the industry. Banks hate being on the hook for chargebacks and tend to avoid working with businesses where they tend to pose an issue.

Have questions?

Types of Merchant Accounts for Tech Support Businesses

The IT industry encompasses a wide range of business entities. Zen Payments can set up an online tech support merchant account for companies that offer the following services:

  • Computer repair
  • Software for antivirus protection
  • PC optimization
  • Malware elimination
  • Printer repair
  • OS diagnosis and repair
  • Email support
  • Network problems
  • Data backup and recovery

Why Zen Payments for Your Tech Support Merchant Account?

At Zen Payments, we specialize in helping high-risk businesses like yours obtain the merchant accounts they need to run their operations — that's been our focus for more than 15 years. The benefits of partnering with us include:

  • More flexibility: Many of our competitors work with only one bank when seeking approval for their clients' merchant accounts. Zen Payments has long-term relationships with more than 15 financial institutions. This increased flexibility means you're more likely to find a partner that understands your business and is willing to work with you.
  • A strong relationship: We've built our business on establishing enduring partnerships with our clients. As your company continues to expand, we'll be here to meet your evolving payment processing needs. You won't have to waste valuable time searching for another provider when your volume increases or you want to update your business model.
  • No pricing surprises: Some gateway providers for tech support businesses aren't upfront with their pricing. If you've worked with another company that has lots of hidden fees or unexplained charges, you're in for a welcome change with Zen Payments. You'll receive an itemized list of all your costs when you sign up with us. You'll also get a monthly statement that details every fee, resulting in maximum transparency.
  • Many ways for your customers to pay: You can take payments for your tech support services using the methods that are most compatible with your operating processes. You'll have the capacity to accept all the major credit cards, including Visa, MasterCard, Discover and American Express. Other available options include PIN-debit, gift cards and electronic bank transfers (EBT). We can even accommodate e-check processing for tech support businesses.
  • Prompt customer support: Our ongoing commitment to service also separates us from our competitors. If you have a question or issue, you can always reach a live representative by telephone during our regular business hours. You can also request help via email 24 hours a day, and we'll respond as soon as possible.

Find Your Zen at Zen Payments

The search for high-risk merchant account providers for tech support businesses isn't easy. Rejections are typical, and sometimes you may not get a response at all. At Zen Payments, we specialize in working with companies like yours. We know what you've been experiencing, and we'll treat you with the dignity and respect you deserve.

Get Your High-Risk Payment Gateway for Tech Support Today

Get the payment processing support your IT business needs to serve your customers and gain a competitive advantage. Get started right now by calling our merchant services specialists at 844-661-0725. You can also request additional information online.